Webex CC Lab guides
Welcome to the Webex Labs Repository. Here you will find step-by-step guides on how to enable and configure the Webex Contact Center features.
Lab Content
| Lab ID | Lab Details | Dificulty | Estimated |
|---|---|---|---|
| Lab 0 | Provisioning (Trials & Production) | EASY | 40 min |
| Lab 1 | Admin Experience | EASY | 30 min |
| Lab 2 | IVR Contact Routing | MID | 60 min |
| Lab 3 | Agent Desktop | MID | 55 min |
| Lab 4 | Supervisor Desktop | EASY | 40 min |
| Lab 5 | Analyzer Deep Dive | MID | 120 min |
| Lab 6 | CRM Integration | HARD | 90 min |
| Lab 7 | Google CCAI & TTS Integration | MID | 90 min |
| Lab 8 | Feedback and Journey | EASY | 30 min |
| Lab 9 | Outbound Campaign - Acqueon | MID | 30 min |
| Lab 10 | QM/WFO - Calabrio | TBD | TBD |
| Lab 11 | Webex CC APIs | HARD | 90 min |
| Lab 12 | Digital Channels | MID | 560 min |
